Shipping and Returns
SHIPPING
We ship orders across the UK and internationally. Shipping costs are calculated based on your location and will be shown at checkout before you complete your order.
UK standard shipping is free on orders over £30.
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking information where available. Delivery times may vary depending on your location, the delivery service and periods of high demand.
Please make sure your delivery address is correct before placing your order. If you notice a mistake, email hello@nolovesociety.co.uk as soon as possible. We’ll always try to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
International orders may be subject to customs fees, duties or taxes when they arrive in the destination country. Any additional charges are the responsibility of the customer.
ORDER CHANGES AND CANCELLATIONS
If you need to cancel your order or make a change, please email hello@nolovesociety.co.uk as soon as possible with your order number.
We’ll do our best to help, but once an order has been processed or dispatched, we may be unable to cancel it or make changes.
RETURNS
If you wish to return an item because you have changed your mind, you must email hello@nolovesociety.co.uk within 14 days of receiving your order.
Please include:
• Your full name
• Your order number
• The reason for your return
• Clear photographs if the item is damaged, faulty or incorrect
Once you have notified us of your return, you must send the item back within a further 14 days.
Items must be returned unused, in their original condition and, where possible, with their original packaging. Please do not send an item back without contacting us first, as we need to provide the correct return instructions and return address.
RETURN POSTAGE
Customers are responsible for arranging and paying for change-of-mind returns, including where an item is no longer wanted or was not as expected.
We do not provide prepaid return labels for change-of-mind returns. You will need to arrange and pay for the return postage yourself.
We strongly recommend using a tracked delivery service and retaining your proof of postage until your return has been completed.
DAMAGED, FAULTY OR INCORRECT ITEMS
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@nolovesociety.co.uk with your order number and clear photographs showing the issue.
Once the issue has been confirmed, we will arrange an appropriate replacement or refund. Where a return is required because an item is damaged, faulty or incorrect, No Love Society will cover reasonable return costs.
This does not affect your statutory rights.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, where applicable.
Depending on your bank or payment provider, it may take a few additional working days for the refund to appear.
For eligible online-order cancellations, the original standard delivery charge will also be refunded where required by law. Any additional amount paid for an enhanced or express delivery service is non-refundable.
CONTACT US
If you have any questions about shipping, returns or your order, please email hello@nolovesociety.co.uk and we’ll be happy to help.