Refund policy

RETURNS AND REFUNDS

We hope you love your No Love Society order. If you wish to return an item because you have changed your mind, you must email hello@nolovesociety.co.uk within 14 days of receiving your order.

Please include:

• Your full name
• Your order number
• The reason for your return
• Clear photographs if the item is damaged, faulty or incorrect

Once you have notified us of your return, you must send the item back within a further 14 days.

Items must be returned unused, in their original condition and, where possible, with their original packaging. Please do not send an item back without contacting us first, as we need to provide the correct return instructions and return address.

RETURN POSTAGE

Customers are responsible for arranging and paying for change-of-mind returns, including where an item is no longer wanted or was not as expected.

We do not provide prepaid return labels for change-of-mind returns. You will need to arrange and pay for the return postage yourself.

We strongly recommend using a tracked delivery service and retaining your proof of postage. No Love Society cannot be held responsible for returned parcels that are lost or damaged in transit.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@nolovesociety.co.uk with your order number and clear photographs showing the issue.

Once the issue has been confirmed, we will arrange an appropriate replacement or refund. Where a return is required because an item is damaged, faulty or incorrect, No Love Society will cover reasonable return costs.

This does not affect your statutory rights.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, where applicable.

Depending on your bank or payment provider, it may take a few additional working days for the refund to appear.

For eligible online-order cancellations, the original standard delivery charge will also be refunded where required by law. Any additional amount paid for an enhanced or express delivery service is non-refundable.

EXCHANGES

The quickest way to receive a different item is to return your original item in accordance with this policy and place a separate order for the item you would prefer.

INTERNATIONAL ORDERS

Customers in the European Union also have the right to notify us that they wish to cancel an eligible online order within 14 days of receiving it. The item must then be returned within a further 14 days.

Return postage for change-of-mind returns must be arranged and paid for by the customer. We do not provide prepaid return labels for these returns.

Customers outside the United Kingdom and European Union may also have additional rights under the laws applicable in their country.

This returns policy does not affect your statutory rights.